1. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
2. If ordered flowers/ cake/ sweets are not available in the respective city or town, we shall deliver available best quality flowers/ cake/ sweets of equal value according to our substitution policy.
3. All products are sourced locally at the delivery location and will be hand delivered. Bloomingflowerz (Benchmark International) will not entertain any complaint for perishable product . But in case of any non perishable product customer can mail us or call us regarding complain with proof within 1 day from the time of delivery. We will revert back after proper investigation.
4. No Deliveries will be made on National Holidays. The delivery of the same would be done on the next working Day.
5. The owners of the site (Benchmark International) retains the right to refuse any order unconditionally.
6. Bloomingflowerz (Benchmark International) reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product.
7. In case of floods/ Heavy Rains/ natural calamity/ National Bandh/election dates/ curfews/traffic jams/festival times/regulated traffic movements/ or any other impediments that may restrict the delivery of the order. Bloomingflowerz (Benchmark International) reserves the right to reschedule the delivery for another date.
8. Order cannot be cancelled or modified within 48 hrs from delivery date.
9. The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by Bloomingflowerz (Benchmark International). In the event the delivery is not executed due to any reason whatsoever, the customer shall still be charged for the order and no redelivery or refund will be made by Bloomingflowerz (Benchmark International). The order will be deemed executed and delivered in the following events:
a. Delivery not done due to wrong address.
b. Recipient not available.
c. Premises locked.
d. Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.
e. Recipient refused the products.
f. Delivered the product at the Gate/Reception/Neighborhood.
10. Bloomingflowerz (Benchmark International) cannot commit sharp/exact time for delivery in fix time delivery option. The order will be delivered +30 or -30 minutes as per selected time.
11. While placing an order to deliver in hotel ,please provide us the following information :
a. Full address of the hotel.
b. Room No.
c. Telephone number of the hotel.
d. Name of Tour company, if applicable.
e. Name of the recipient with phone number.
12. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
13. If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery in the hotel, the order will assumed delivered. Hence in such cases, no refunds, cancellations, liability can be made.
14. For delivery of gift items to Wedding Ceremonies/ Marriage Halls, Bloomingflowerz (Benchmark International) may not be able to assure the delivery to the bride and/or bride-groom because of non-accessability of our delivery team to the recipient. However, Bloomingflowerz (Benchmark International) will ensure that the delivery is made to one of the responsible member of host. Also, if possible Bloomingflowerz (Benchmark International) shall provide you with the name of the recipient through our order confirmation mail.
15. For internatonal delivery:
a. Orders should be placed 48 (forty eight) hours prior to the delivery date.
b. Timely deliveries are not committed.
c. No deliveries shall be made on Saturdays and Sundays.
d. For Countries in UAE and other Islamic countries, no deliveries shall be made on Friday.
e. Delivery status will be available after 48 (forty eight) hours of delivery.
f. Order once placed cannot be cancelled.
g. Bloomingflowerz (Benchmark International) will attempt delivery only ONCE and in case the house/delivery location
is locked or recipient refuses to take the delivery, the delivery shall be deemed to have been made.
h. In case the recipient is unavailable at the given address, Bloomingflowerz (Benchmark International) will leave the
product at the doorstep / with a neighbor / leave a door tag /leave a voice message and the delivery will be
deemed to have been made by Bloomingflowerz (Benchmark International).
i. If due to non-availability of the ordered product, the delivering outlet may without notice, substitute flowers,
container or accessories of a similar value, brand and repute.
j. Delivery delayed due to weather conditions, incorrect delivery address or act of terror shall not become a cause
for a refund or replacement under any circumstances.
Bloomingflowerz.com is a trade name of registered company Benchmark International. In using the Bloomingflowerz.com shopping service, you (The User) are deemed to have accepted the terms and conditions listed above. Bloomingflowerz.com reserves the right to add, delete, alter or modify these terms and conditions at any time. The User is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of Bloomingflowerz.com.